IT Support Engineer

Overview

In this role you ensure IT infrastructure supports a global, high-velocity operation. You will troubleshoot incidents, implement infrastructure improvements, and participate in projects for new buildings. Expect on-site work with travel to other sites and collaboration with remote teams. You’ll mentor colleagues and shape IT processes to sustain performance and sustainability at scale. This is a hands-on role at the heart of Amazon’s Ops Tech IT team, offering growth through diverse challenges.

Responsibilities

• Support end-user devices and building IT infrastructure
• Contribute to network projects, including IT setup for new buildings
• Suggest processes to improve IT usage in operational sites
• Train and mentor IT technicians
• Occasional on-site and international travel to support operations
• Collaborate with remote and on-site colleagues to ensure platforms run optimally
• Implement projects to maintain or improve IT infrastructure
• Assist in designing infrastructure for new buildings and site launches

Key requirements

• Bachelor’s degree
• Experience troubleshooting in a multi-user high availability environment
• Experience in PC repair, troubleshooting, deployment and liquidation
• Experience in IT client, server, and network service delivery
• Experience with networking technology (TCP/IP, DNS and DHCP)
• Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting
• Experience working with Windows Server technologies
• Fluent English (C1 level or above)
• Full UK Driving Licence

• communication
• collaboration
• mentoring
• TCP/IP, DNS, DHCP
• Windows, Mac and Linux client support
• Windows Server technologies

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