Wholesale KYC Operations Business Management – Vice President

Overview

As Vice President in Wholesale KYC Operations, you help steer a broad business management agenda across EMEA with global impact. You will provide data-driven insights, manage budgeting and resiliency planning, and produce materials for senior leadership to inform decisions. Your work spans governance, regulatory compliance, process improvements, and executive support, emphasising cross-functional collaboration. This role offers the chance to shape risk management and operational excellence in a fast-moving financial services environment.

Responsibilities

• Collect and analyze data from multiple sources to inform decisions
• Prepare and automate MI reporting to improve efficiency and transparency
• Produce research, business plans, and presentations for senior leadership
• Draft operational and technical documentation, proposals and business cases
• Support budgeting and resiliency planning with stakeholders
• Map workflows and drive process improvements and technology initiatives
• Contribute to compliance and governance projects aligning with regulatory requirements
• Provide executive support across stakeholders and workstreams
• Lead remediation projects when required, including root cause analysis and coordinating with remediation teams
• Maintain up-to-date knowledge of WKO policies, processes, and regulatory changes
• Build partnerships and manage workload with timely escalation of risks/issues

Key requirements

• Strong written and oral communication skills
• Resilient interpersonal skills and ability to partner with internal stakeholders
• Ability to explain complex policy and operational concepts to varied audiences
• Proficiency in Excel and Data Analytics
• AI knowledge including Large Language Models and practical risk awareness
• Logical, structured planning and problem-solving approach
• Excellent organizational and time management
• Aptitude for learning new regulations, processes and technologies
• Flexibility and ability to meet tight deadlines

• communication
• stakeholder management
• presentation skills
• Excel
• Data Analytics
• AI knowledge (LLMs, agentic AI concepts)

…