Sales Operations Coordinator

Overview

Join Motorway’s Enterprise team to launch and scale a new remarketing service for enterprise lease customers. You will be the main point of contact for both customers and dealer partners, guiding end-to-end vehicle returns, inspections, and collections. You will collaborate across Transport, B2B Sales, and Strategic Accounts to deliver a smooth, compliant, high-quality customer experience. This is a ground-up role in a fast-growing scale-up, offering opportunities to shape processes and impact the automotive resale market.

Pay / Benefits

• competitive salary
• equity scheme
• 33 days holiday
• sea-front office with bi-weekly massages
• private medical insurance via BUPA
• life assurance

Responsibilities

• Act as primary contact for enterprise lease customers via phone, email, and WhatsApp, guiding returns and inspections.
• Conduct calls to verify identity, review inspections, assess eligibility, and set next steps.
• Gather and validate vehicle details (mileage, service history, condition, photos) for sale preparation.
• Explain inspection outcomes and charges clearly to customers.
• Coordinate collection of vehicles, confirming logistics and recording transport details.
• Manage end-to-end vehicle processing from onboarding to sale readiness and post-sale handover.
• Handle post-sale queries, generate damage reports, and support customer questions.
• Maintain accurate data in systems, trackers, and dashboards to meet QA, compliance, and SLA targets.
• Collaborate with Transport, B2B Sales Specialist, and Strategic Account teams for a seamless experience.
• Aim to achieve quality, productivity, and customer experience targets within enterprise processes.

Key requirements

• Confidently speak with customers and dealers on phone, email, and WhatsApp.
• Calm, professional, and clear when handling structured processes or sensitive conversations.
• Highly organized with the ability to manage multiple workflows across systems and trackers.
• Fast learner who applies guidelines confidently and knows when to escalate.
• Enjoy working collaboratively in a fast-paced operational environment.

• clear communication
• customer-oriented mindset
• collaborative teamwork
• attention to detail
• ability to handle sensitive conversations
• problem solving

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