Road Logistics Cross Border Specialist

Overview

In this role at Kuehne+Nagel, you act as the central point for key accounts, ensuring cross-border freight movements run smoothly. You will coordinate bookings, monitor shipments, and collaborate with internal teams to achieve timely, accurate execution. Your work supports a fast-paced logistics network that delivers critical goods and services globally. This position offers a hands-on chance to influence performance, customer satisfaction, and operational efficiency within a leading logistics provider.

Responsibilities

• Serve as main internal contact for key account inquiries and daily communication
• Manage, obtain, and monitor transport bookings with accuracy and timeliness
• Coordinate cross-border transport execution with internal departments and branches
• Track shipments and proactively communicate updates and manage exceptions
• Maintain accurate account profiles, SOPs, and handling instructions
• Prepare regular and ad hoc performance reports for stakeholders
• Support tenders, customer reviews, and new business requirements implementation
• Source competitive rates from suppliers and ensure correct data entry into internal systems

Key requirements

• Strong customer service mindset and excellent communication skills
• Proactive problem-solving approach and high attention to detail
• Flexibility and adaptability in a fast-moving environment
• Collaborative, team-oriented attitude with reliability and commitment
• Process- and target-driven working style
• Ability to manage multiple tasks while maintaining accuracy
• Willingness to support broader departmental goals when needed

• customer service orientation
• clear communication
• proactivity
• data entry into internal systems
• tracking and reporting of shipments
• cross-border logistics coordination

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