Program Manager, EU Product Insurance Business Operations, Amazon Payments

Overview

In this role you drive operational excellence within Amazon’s European Product Insurance program, partnering with third-party insurers and internal teams to improve customer experience. You manage run-the-business tasks and strategic initiatives in a fast-paced, cross-functional environment, focusing on identifying gaps, resolving issues, and building metrics-driven processes. You will shape how product insurance services are delivered and scaled across multiple markets, delivering measurable efficiency and customer impact. This position offers a meaningful opportunity to influence customer and partner experiences at scale.

Responsibilities

• Foster relationships with third-party insurance partners and internal teams to support the product insurance purchase experience on Amazon
• Manage program lifecycles, set objectives, and deliver projects to alleviate customer pain points within Insurance and Payments
• Identify operational gaps and define requirements for new initiatives, using metrics to track progress
• Resolve customer-impacting issues and improve experiences via standardized processes and automation
• Develop and analyze performance metrics, conduct deep dives, and drive annual efficiency improvements
• Establish new processes and reporting to improve customer experience and operational understanding in product insurance
• Address Operations in a regulated environment and continually improve processes to meet evolving expectations

Key requirements

• Advanced Excel (Pivot Tables, VLookups)
• SQL
• Cross-functional collaboration with tech and non-tech teams
• Data-driven approach to identifying improvements
• Program or project management experience
• Experience implementing repeatable processes and driving automation or standardization
• Strong communication and business judgment

• Strong communication skills
• Stakeholder management
• Ability to multitask in a dynamic environment
• Excel (Pivot Tables, VLookups)
• SQL
• Data analysis

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