Regional Operations Manager – London

Overview

In this role, you will drive scalable store operations across a defined region, partnering with Store Managers to translate priorities into actionable plans. You’ll ensure consistent processes, support day-to-day store performance, and contribute to national initiatives and new openings. You’ll connect field and head office teams, champion continuous improvement, and help SEPHORA expand across the UK while delivering a seamless customer experience. This is an opportunity to shape operations at scale in a dynamic beauty market.

Pay / Benefits

• SEPHORA University training
• shoes allowance
• employee discount
• birthday day off
• perks and wellbeing platform
• generous holiday allowance

Responsibilities

• Act as the first point of contact for a region of stores or operational topics, providing practical support and guidance
• Ensure national SOPs, policies and procedures are communicated, adopted, and continuously improved
• Partner with Store Managers to identify operational challenges, escalate issues, and drive timely solutions
• Support day-to-day store operations, including stockroom processes, compliance, safety routines and operational standards
• Monitor field performance, identify regional trends, and share best practices to strengthen consistency
• Support new store openings from pre-opening planning to go-live support
• Coordinate deliveries, equipment and training materials for opening day readiness
• Rollout, testing and adoption of retail tools and omni-channel systems (S1, mobile POS, Click & Collect) and gather store feedback for usability improvements
• Help stores manage vendor relationships (cleaning, security) and resolve issues with Senior Operations Manager
• Ensure stores follow correct processes for ordering supplies and managing budgets, flag variances or risks
• Contribute to development and delivery of operational training and materials for store teams
• Communicate operational updates clearly and ensure stores understand changes
• Conduct regular store visits to assess standards, coach teams, and report on KPIs, risks, and improvement opportunities

Key requirements

• Experience in a multi-site retail environment (ideally beauty/fashion/lifestyle)
• Strong understanding of store operations, stock processes, customer experience, compliance and safety
• Proven ability to build relationships and influence across store and head office teams
• Experience supporting new store openings or delivering operational projects (advantageous)
• Excellent communication skills for clear, actionable updates
• Strong organisation and prioritisation with a proactive, solution-focused approach
• Confidence using retail tools and systems and ability to onboard others to new digital platforms
• Willingness to travel regularly

• relationship-building
• communication
• problem-solving
• retail tools and systems experience
• experience with omni-channel platforms
• ability to learn new digital platforms

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