Advanced Associate, Quality Assurance

Overview

In this role you work to safeguard service quality within Pearson’s learning ecosystem. You will manage quarantine processes, monitor quality, and ensure compliance with ISO standards while collaborating with operations to drive process improvements. You’ll analyze data, support audits, and help resolve issues promptly, contributing to a culture of continuous improvement and reliable learning delivery. This position offers a hands-on chance to shape quality practices across cross-functional teams.

Responsibilities

• Manage and prioritise work within the Quarantine Management System (QMS)
• Resolve quarantine issues within SLAs and provide stakeholder updates
• Ensure accurate data management and reporting
• Support quality audits, compliance activities, and corrective actions
• Analyse operational data to identify trends and improvement opportunities
• Drive continuous improvement initiatives and quality-focused behaviours
• Investigate production issues and support resolution teams
• Contribute to quality system documentation, implementation, and enhancement
• Support operational projects and provide cross-functional coverage when required

Key requirements

• Strong communication and stakeholder management skills
• Excellent attention to detail and customer focus
• Ability to work under pressure and meet deadlines
• Understanding of ISO 9001, ISO 27001, and ISO 22301 standards
• Experience in quality, operations, or process-driven environments
• Experience managing and coordinating temporary staff in a fast-paced operational environment
• Knowledge of examination processing (electronic and traditional)
• Strong Microsoft Office skills, particularly Excel for data analysis

• Proactive
• adaptable
• reliable
• Excel for data analysis
• ISO standards knowledge (9001, 27001, 22301)
• QMS familiarity

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