Global Retail Training Content Designer

Overview

In this role you design global retail training content that supports Burberry’s business priorities and elevates the customer experience. You translate complex product, commercial, and operational information into engaging learning journeys. You partner with Retail Training Managers and cross-functional teams to ensure brand consistency and impact. You also lead Train the Trainer sessions and continuously improve content based on feedback and analytics. This role sits at the intersection of creativity, learning science, and commercial performance.

Responsibilities

• Design and deliver retail training programmes, onboarding materials, product learning content and strategic learning initiatives for a global audience
• Transform product, commercial and operational information into engaging, accessible and effective learning experiences
• Partner with Retail Training Managers to develop learning solutions that support business objectives and drive meaningful performance outcomes
• Collaborate with cross-functional teams to ensure all training content is aligned, accurate, approved and brand-consistent
• Facilitate Train the Trainer sessions, equipping training teams and retail leaders with the tools and confidence to deliver learning effectively
• Continuously evaluate learner feedback, platform analytics and retail insights to enhance content quality, engagement and impact

Key requirements

• Experience designing and developing retail training content in an international/global environment
• Strong understanding of adult learning principles and how learning supports commercial performance
• Excellent communication and storytelling skills with the ability to simplify complex information for diverse audiences
• Strong organisational skills with the ability to manage multiple projects and priorities
• Collaborative approach to stakeholder engagement and building trusted relationships across teams and regions
• Proficiency in Microsoft 365 applications, learning platforms and creative design tools used to develop engaging digital content

• collaborative
• effective communication
• stakeholder engagement
• Microsoft 365 applications
• learning platforms
• creative design tools

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