Senior Customer Success Executive – Enterprise

Overview

In this role you will guide Enterprise clients to realize value from our product and data sets by driving adoption and practical application. You’ll own a portfolio, nurture relationships, educate users, and provide consultative support to help customers achieve outcomes. You’ll collaborate with internal teams on projects and workshops, while identifying growth opportunities and tracking success through plans and reports. This is a mission-driven, customer-first position at a company that values collaboration and impact.

Pay / Benefits

• 25 days annual leave
• health cash plan and family benefits
• 4% pension matching
• flexitime and hybrid/remote options
• leadership development and global career mobility
• DE&I initiatives and volunteering opportunities

Responsibilities

• Own and manage a portfolio of Enterprise clients and drive value realization
• Build and maintain relationships with key stakeholders and end users
• Provide consultative guidance to solve challenges and achieve outcomes with GWI
• Create success plans to drive adoption and track progress
• Identify growth opportunities with Account Managers
• Pull, interpret, and deliver usage reports for accounts
• Forecast risk with Account Managers and develop mitigation plans
• Collaborate with internal teams on custom projects and strategic workshops
• Be the voice of the customer and relay feedback to relevant departments

Key requirements

• Strong interpersonal skills and ability to build relationships
• Strong analytical skills with high attention to detail
• Proactive, curious, organized team player with ideas to drive engagement
• Ability to tell data stories and present confidently
• Customer-focused mindset and effective communication
• Ability to work autonomously and improve processes
• Adaptability across different roles and responsibilities
• Highly organized with the ability to juggle multiple tasks
• Experience relating to clients and delivering high-level customer service

• relationship-building
• analytical thinking
• proactiveness
• data interpretation
• reporting and storytelling with data
• risk forecasting and mitigation

…