Casework and Student Support Manager

Overview

As Faculty-level leader, you will direct student support and welfare efforts and oversee the Student Support and Success team to enhance student outcomes. You will drive inclusive, data-informed education initiatives aligned with UCL’s strategy and EDI objectives, collaborating with peers to embed equitable practice across curricula and co-curricular activities. You will manage faculty-level casework, address awarding gaps, and act as a key liaison with UCL’s student success networks. This is a mission‑driven role at a renowned research university with impact on student experience and success.

Responsibilities

• Oversee faculty-level student casework requiring approval or intervention
• Coordinate student support programmes and departments handling individual casework and welfare
• Lead on faculty student success initiatives and promote data-informed approaches to education
• Embed equitable practices across curriculum and co-curricular activities
• Oversee projects addressing awarding gaps and student engagement
• Act as liaison with UCL’s student success networks

Key requirements

• Experience overseeing or coordinating student support processes
• Experience leading or overseeing student casework, decision making and risk management
• Management experience in a relevant role
• Excellent communication, interpersonal and leadership skills
• Knowledge of policy and best practice around access and participation
• Commitment to equality, diversity and inclusion (EDI)

• strong leadership
• effective communication
• stakeholder management
• data-informed education approaches
• EDI policy knowledge
• education strategy alignment

…