Site Reliability Engineer, Studios

Overview

As Site Reliability Engineer at IMG, you design, build, and operate resilient platforms underpinning our digital, cloud, and live-broadcast services. You will improve reliability and observability while driving automation and disaster recovery readiness across on-prem and cloud environments. You collaborate with engineering and operations to raise release quality and incident response standards. You play a key role in scaling systems for live, business-critical workloads and supporting high-availability workflows.

Responsibilities

• Design, build, and maintain reliable, scalable infrastructure across on-prem and cloud environments
• Improve availability, latency, and efficiency through reliability engineering practices
• Enhance observability with monitoring, logging, alerting, dashboards, and service health indicators
• Define SLIs/SLOs, alerting standards, and runbooks for critical services
• Automate provisioning, configuration, deployment, and recovery using IaC and scripting
• Collaborate with software, platform, and broadcast engineering teams to improve resilience
• Serve as escalation point for production incidents and drive post-incident follow-up
• Lead root cause analysis and preventive actions for incidents
• Support high availability, backup, failover, and disaster recovery design and testing
• Enforce security, access control, patching, and best practices across infrastructure
• Optimize capacity, cost, and performance; produce technical documentation
• Support live events and critical operational workflows requiring rapid response and clear communication
• Contribute to planning for new services, migrations, and platform enhancements with resilience in mind
• Improve platform reliability, stability, and recovery across IMG services
• Drive reduced mean time to detect/resolve incidents via observability and automation
• Promote operational ownership and service standards across environments
• Strengthen resilience for live client-facing workflows through tested failover approaches

Key requirements

• Proven experience as Site Reliability Engineer, DevOps Engineer, Platform Engineer, or similar
• Strong knowledge of Linux
• Hands-on experience with AWS, Azure, or Google Cloud
• Experience with Docker and Kubernetes
• Experience with CI/CD tooling and modern software delivery
• Hands-on with Infrastructure as Code tools like Terraform or CloudFormation
• Experience with monitoring, logging, alerting, and observability design
• Solid understanding of networking, security, architecture, and distributed systems
• Scripting or programming in Python or Bash
• Experience in high-availability, live production, or business-critical environments
• Strong troubleshooting, calm decision-making under pressure, and continuous improvement mindset
• Excellent communication and collaboration with technical and non-technical stakeholders

• calm under pressure
• collaboration
• proactive ownership
• Linux fundamentals
• AWS/Azure/Google Cloud
• Docker

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