eCOA Account Management Director, Client Services

Overview

In this role you lead a client service team within a large market, ensuring high client satisfaction and effective use of IQVIA offerings. You collaborate with clients to tailor solutions, assess needs, and train account service staff to perform optimally. You build and guide a high-performing team, aligning service delivery with the company’s mission to advance patient outcomes through data-driven insights. This position offers scope to shape client experiences and drive service excellence at scale.

Responsibilities

• Plan and direct resources to ensure client satisfaction
• Consult with clients on uses of IQVIA products and services and develop solutions to client problems
• Assess needs and develop methodologies to ensure account service teams are trained and performing at optimal levels
• Build, develop and provide leadership within a client service team

Key requirements

• Bachelor
• Nine years related work experience
• Two years experience as an IQVIA Client Service Rep
• Expert knowledge of client service concepts, practices, reporting quality & integrity and procedures
• Expert knowledge of IQVIA products
• Experience developing and managing others
• Pharmaceutical experience (preferred)
• Business acumen in the pharmaceutical industry and applications for IQVIA data
• Change management / process analysis skills
• Strong communication skills and ability to train/present to clients
• Project management experience in complex, multi-disciplinary projects
• Managerial skills with a focus on team building
• Knowledge of IQVIA databases and report creation process

• strong communication
• leadership
• team building
• IQVIA products
• IQVIA databases
• report creation process

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