UK FBT Fulfillment Operations Project Management Officer – TikTok Shop

Overview

In this role you oversee TikTok Shop UK FBT operations, driving efficient warehousing and last-mile fulfillment. You’ll lead cross-functional delivery of strategic logistics initiatives that support global expansion and business growth. You will shape SOPs, monitor KPIs, and manage complex projects from warehouse launches to system rollouts. You work closely with Product/Tech, Logistics, and Merchants to ensure high-quality execution and data-driven decision making. This is a hands-on PMO-focused role with a strong emphasis on process optimization and risk management.

Responsibilities

• Oversee end-to-end operations and KPIs for UK FBT warehousing and last-mile fulfillment
• Drive SOP implementation and health monitoring to sustain process optimization
• Collaborate on mega campaign planning and execution for major promotional events
• Lead PMO delivery of complex projects (new warehouses, system rollouts) with milestones and resource planning
• Coordinate with cross-functional stakeholders to ensure transparent project execution
• Monitor fulfillment exceptions, set escalation SLAs, develop contingency plans, and lead RCA with QC
• Build data dashboards and advocate WMS/OMS enhancements to guide network and inventory decisions

Key requirements

• Bachelor’s degree or above
• 2.5+ years in e-commerce fulfillment, warehousing/delivery, or supply chain
• Experience with TikTok Shop, Amazon FBA, or cross-border e-commerce preferred
• Strong operational control capabilities with PMO mindset
• Familiar with EU/UK e-commerce warehouse operations and last-mile networks (DPD, GLS, local LSPs)
• Proficient in Excel, SQL, and BI tools

• Cross-functional collaboration
• Analytical mindset/data-driven decision making
• Problem-solving and proactive communication
• Excel
• SQL
• BI tools

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