Delivery Director

Overview

In this senior role, you lead delivery across the agency to ensure predictable, high‑quality outcomes for complex client portfolios. You connect Commercial, Growth, Strategy, Technology, Design and Delivery to enable a coherent execution model and protect client trust and long‑term relationships. You drive delivery health, governance, and profitability at scale, while shaping a mature, AI-enabled delivery capability. You work with senior leaders to remove friction and sustain pace and quality.

Pay / Benefits

• hybrid working
• competitive salary
• opportunity to shape role and value for clients
• collaboration with executive leadership
• part of a Certified B Corporation
• access to multidisciplinary teams

Responsibilities

• Own delivery execution, governance and health across portfolios
• Oversee sales-to-delivery mobilisation and lifecycle management
• Manage delivery against budgets and plans
• Optimize delivery capacity and nearshore utilization
• Drive programme profitability and performance vs commercial targets
• Support forecasting and revenue reporting with on‑time delivery
• Maintain client satisfaction and long‑term retention through delivery excellence
• Contain risk, escalate issues, and drive delivery recovery
• Lead and coach project/programme leaders and teams
• Embed delivery standards, maturity and continuous improvement, including AI and automation

Key requirements

• Senior delivery leadership in a digital agency or equivalent
• Experience leading delivery across multiple concurrent client engagements
• Proven track record building/improving delivery operating models and governance
• Direct commercial accountability for project/portfolio profitability and forecasting
• Experience leading operational change and delivery transformation
• Comfort with managing executive-level clients and stakeholders
• Background spanning strategy, design, engineering, data and client leadership
• Experience with PSA or resource management systems; AI-enabled delivery is a plus

• Executive presence
• Stakeholder management
• Decision‑making under ambiguity
• Digital programme and portfolio management
• Delivery governance and performance management
• Forecasting, revenue recognition and margin management

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