Business Operations Manager – CAA Brand Consulting

Overview

In this role you will drive operational excellence for CAA Brand Consulting’s international business from London. You partner with the Head of International Operations to improve resource planning, financial reporting, and cross-office collaboration, enabling scalable growth across markets. You will implement processes, coordinate international projects, and support governance and compliance for new market expansion. This position combines strategic impact with hands-on ops, culture-building, and cross-functional leadership.

Responsibilities

• Support the implementation and continuous improvement of operational processes across the International Business
• Drive efficiencies, consistency, and best practices across teams and markets
• Coordinate operational projects and maintain key process documentation and templates
• Support account and new business resource planning, capacity tracking and utilisation
• Support with financial reporting, revenue tracking, quoting, client budgeting, forecasting and work with Finance and IT to provide accurate and timely business performance analysis
• Facilitate collaboration, information sharing, cross-functional meetings and internal communication across international offices
• Support training and development initiatives, managing and tracking participation
• Support operational planning and execution of new market expansion initiatives – assist with local governance, compliance, and business readiness activities
• Plan and coordinate office social events, team activities, and cultural initiatives to help foster a positive and collaborative environment

Key requirements

• Proven experience in a business operations, operations management, or similar role
• Experience within an agency, consulting, or client-facing environment is desirable
• Demonstrated success in developing, implementing, and managing processes across multiple teams, functions, and markets
• Strong financial acumen, with experience supporting budgeting, forecasting, financial analysis, and performance tracking
• Excellent organisational, project management, communication, stakeholder management, and administrative skills
• Proactive and adaptable, with a continuous improvement mindset and a willingness to identify opportunities to enhance operational effectiveness
• Ability to work collaboratively across diverse teams and manage multiple priorities in a fast-paced environment

• collaboration
• stakeholder management
• proactivity
• budgeting
• forecasting
• financial analysis

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