IT Support

Overview

In this contract role, you provide first-line IT support to end users in a fast-paced oil & gas environment, ensuring smooth day-to-day IT operations on-site in Woking. You’ll handle hardware and software issues, manage incidents end-to-end, and escalate where needed. You’ll work closely with Aramco-exposed environments, delivering reliable, customer-focused service. This is an IR35-classified contract with a direct impact on critical operations.

Responsibilities

• Provide first-line IT support across hardware, software and user-related issues
• Troubleshoot and resolve technical incidents efficiently
• Deliver exceptional customer service and support to end users
• Log, track and manage support tickets through to resolution
• Escalate complex issues to specialist teams as required
• Maintain accurate incident and solutions documentation

Key requirements

• Proven IT Support, Service Desk or Technical Support experience with ARAMCO
• Strong hardware and software troubleshooting skills
• Excellent communication to support non-technical users
• Proactive problem-solver with a customer-focused approach
• Desirable: experience with remote desktop tools and ticketing systems
• Understanding of networking fundamentals and IT security best practices
• Previous Oil & Gas sector experience
• Previous Saudi Aramco project or operational experience preferred

• Customer-focused
• Proactive problem-solving
• Clear communication
• Remote desktop tools
• Ticketing systems
• Networking fundamentals

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