Business Development Manager

Overview

In this role you will build lasting customer relationships and drive a robust sales pipeline in Air & Ocean Freight. You will work closely with product and pricing teams to craft compelling value propositions and autonomously manage customer appointments and site visits. You’ll keep CRM data accurate, support onboarding and SOP development for operational excellence, and collaborate with internal and external stakeholders to meet sales targets.

Responsibilities

• Develop and manage an active sales pipeline, identify, progress and secure opportunities
• Maintain customer appointments and on-site visits independently
• Collaborate with product and pricing teams to create compelling value propositions
• Keep all opportunities in the CRM with high data quality and track KPIs
• Prepare and share detailed customer visit reports internally
• Support customer onboarding processes and SOP creation for operational excellence
• Build and maintain strong internal and external stakeholder networks
• Attend UK sales and other internal meetings as required
• Participate in weekly Commercial Manager meetings (Teams or face-to-face)

Key requirements

• 5+ years in a commercial sales role
• Strong commercial awareness of Air & Ocean Freight customers and industries
• Proven experience in Air & Ocean sales and operations
• Ability to develop value-adding customer solutions
• Excellent written and verbal communication
• Strong relationship-building and stakeholder management
• Highly organised, self-motivated and target-driven
• Proven track record of meeting or exceeding sales targets
• Experience preparing client proposals and quotations
• Proficient in Microsoft Office and CRM systems
• Ability to work independently and in a team
• Valid UK driving licence and right to work in the UK

• communication (excellent written and verbal)
• relationship-building
• self-motivation
• CRM systems
• Microsoft Office
• preparing client proposals and quotations

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