Product Guide – Full-time

Overview

As a Product Guide, you deliver a best-in-class brand experience on the retail floor through product education and problem solving. You will be a brand ambassador, weaving product knowledge into guest interactions and supporting brand initiatives. You collaborate with store leadership to elevate the in-store experience and drive sales. Your enthusiasm for the outdoors and customer care helps guests feel connected to the brand and its mission.

Responsibilities

• Educate guests on products and assist with purchases, warranties, and damaged goods in a timely manner
• Support store events, inventory counts, replenishment, and maintaining a clean, organized floor
• Provide merchandising feedback to enhance in-store experience and drive sales
• Maintain open, collaborative communication with team and store leadership
• Deliver exceptional customer service and problem solve to meet guest needs

Key requirements

• 2+ years of retail sales experience
• passion for exceptional customer service
• strong oral and written communication skills
• self-motivated with problem-solving mindset
• flexible and adaptable in ambiguous situations
• ability to balance autonomy with collaboration
• commitment to do what is right and maintain professional standards
• outdoor lifestyle passion

• customer-centric
• effective communicator
• team collaboration
• product knowledge and education
• payments processing
• warranty and damaged goods handling

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