Credit Controller

Overview

In this role you will support the Fees, Income and Credit Control Office in delivering income collection aligned with policy, mitigating non-payments, and coordinating debt-related actions. You will work with internal teams and external partners to meet targets and provide clear, compliant guidance on collections. The position offers development prospects, hybrid working, and a chance to impact financial operations within a leading university. You will join a professional team focused on accurate reporting, stakeholder service, and policy adherence.

Pay / Benefits

• occupational pension scheme
• generous annual leave
• hybrid working
• excellent training and development opportunities

Responsibilities

• Implement and adhere to income and debt collection policies and procedures under direction
• Negotiate settlements in line with guidance without compromising the school’s position
• Maximize debt collection and mitigate risk of non-payments
• Meet objectives, strategic targets, collection targets, and KPIs
• Coordinate bad debt proposals and write-offs
• Resolve queries efficiently for students, customers, and stakeholders
• Advise on legal, compliance and procedural issues
• Serve as point of contact for external collection agent referrals

Key requirements

• CICM qualification or working towards
• Pursuing study or training in Credit Control or CICM Level 2
• At least 3 years of income/credit control experience
• Excellent IT skills including Microsoft Excel and Microsoft Office
• Experience analyzing data, producing complex reports, and delivering briefings
• Strong planning, time management, project management and organisational skills

• Negotiation
• Communication
• Time management
• Microsoft Excel
• Microsoft Office
• Accounting or Credit Control system

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