Senior Performance Manager

Overview

In this role you guide Exos’ APAC and EMEA regional teams to deliver exceptional wellness and performance programs. You will partner with the Dedicated Account Manager to sustain a global wellbeing program and drive operational excellence across multiple locations. You lead onsite operations, mentor staff, and leverage data to show impact on client health and productivity. This is a hands-on leadership role with a strong focus on client success and scalable, innovative programming.

Responsibilities

• Lead APAC and EMEA regional operations and be the main client contact for those regions
• Provide coaching and mentoring to onsite teams across multiple locations in UK and India
• Ensure operational excellence and cohesive experiences across locations
• Partner with the client to run educational events, wellness fairs, and informational sessions
• Guide and develop staff to drive engagement and service quality
• Oversee site-level implementation of staffing and operational plans aligned with contracts
• Collaborate with leadership and client success to exceed client expectations
• Conduct performance evaluations and maintain documentation to foster a positive culture
• Evaluate site operations and metrics to ensure alignment with client objectives and Exos goals
• Oversee strategic implementation and evaluation of fitness and wellness initiatives to improve user experience and client outcomes
• Lead evaluation of program effectiveness to demonstrate impact aligned with client and company objectives
• Manage outcome reporting cadence and deliver comprehensive results to the client
• Coordinate with leadership and client success teams to ensure client satisfaction

Key requirements

• Bachelor in Kinesiology, Sports Science, or related field; Master preferred
• Current CPR/AED and First Aid certifications
• Excellent presentation skills for varying group sizes
• High energy and passion for helping clients achieve goals
• Exceptional customer service with client-centric mindset
• Travel ability to Manchester quarterly and to India 2–4 times per year

• leadership
• communication
• coaching
• data-driven results and reporting
• program evaluation
• innovative fitness and wellness initiatives

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