Service Manager

Overview

In this role you will oversee the service and maintenance operations for an HVAC contractor across London and the M25, ensuring top-tier service delivery and engineer productivity. You will lead a mobile HVAC engineering team and maintain strong client relationships as the business grows. This is a key position in a rapidly expanding company with clear opportunities to advance. You will help shape service delivery and contract performance during a period of strategic growth.

Pay / Benefits

• Company car or car allowance
• bonus
• healthcare
• pension
• 31 days’ holiday

Responsibilities

• Manage day-to-day service and maintenance operations across London and the M25
• Lead, support and develop a team of mobile HVAC engineers
• Ensure high standards of service delivery, productivity and customer satisfaction
• Maintain and develop strong client relationships
• Oversee service and maintenance contracts, including commercial negotiations
• Monitor performance and ensure contractual targets and KPIs are achieved
• Support the continued growth and development of the service division

Key requirements

• Strong technical background within HVAC, air conditioning or refrigeration
• Experience managing engineers or technical teams
• Strong client-facing and customer service skills
• Excellent leadership and communication abilities
• Experience managing service and maintenance contracts
• Ability to manage a busy operation while maintaining high service standards

• leadership
• customer service
• communication
• HVAC technical expertise
• air conditioning
• refrigeration

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