Billings & Operations Manager

Overview

In this role you will own and streamline the fiduciary financial processes, including client invoicing and cash management, across Mercer Marsh Benefits. You will work with cross-functional teams to drive efficiencies and support strategic initiatives that align with business goals. You’ll present key metrics to enable informed management decisions and lead a team to deliver reliable fiduciary operations. The position offers hybrid work across multiple UK locations and a chance to shape operational excellence within a global professional services firm.

Pay / Benefits

• professional development opportunities
• supportive leadership
• inclusive culture
• career progression opportunities
• well-being benefits
• hybrid work arrangement

Responsibilities

• Own and manage fiduciary financial processes (client invoicing, cash management) across activities to meet goals
• Drive efficiencies and implement changes across fiduciary processes
• Present financial metrics and trends to support management oversight
• Lead and coordinate initiatives with strong problem-solving and project management
• Develop and deliver training and supplemental materials
• Manage a team delivering fiduciary processes and liaise with functional teams

Key requirements

• Analytical, organizational, planning and interpersonal skills
• Experience in business process improvement, problem solving, and project management
• Solution-focused with strong data analysis and ability to present outcomes for decision making
• Proficiency in MS Office Tools, especially PowerPoint and advanced Excel
• Ability to prioritize and handle multiple tasks in a demanding environment
• Experience managing a team and strong attention to detail

• analytical thinking
• interpersonal communication
• stakeholder management
• MS Office Tools
• PowerPoint
• Advanced Excel

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