Implementation Consultant
Location: remote (only within the UK and we are not able to support sponsorship)
Salary expectations: up to £52,000
Job Purpose
As Implementation Consultant you will have full responsibility for ensuring the successful end-to-end implementation and readiness of our platform for our customers. Collaborating with sales, customers and technical teams you will project manage multiple concurrent implementations: gathering requirements; managing the platform set up, technical configuration, data processing, integration, training and user support.
Responsibilities:
- Project managing the end-to-end implementation of our platform for customers
- Owning and managing the technical platform set-up and configuration for customers, ensuring site readiness for Go-Live
- Owning and managing the collection, formatting and processing of customer data to ensure readiness for Go-Live
- User acceptance testing and ensuring platform and data readiness for Go-Live
- Delivering customer training, demos and provide 1st line user support post Go-Live
- Continuous improvement, helping build and enhance the operational blueprint for how we implement customers
Requirements:
- Experience of project managing the implementation of B2B SaaS products to global enterprise customers
- Excellent data skills and a love of working with data
- Ability to quickly learn new technologies and improve how things work
- An extremely organised and process driven with well-honed project management skills and a high attention to detail
- Ability to thrive in a fast-paced working environment, be able to work well under pressure and meet tight deadlines
- Ability to flex and adapt in a fast-moving environment with rapidly changing priorities
- An excitement about the opportunity to join and build a career in a fast-growth start-up where everything is constantly evolving
Working with us
Start-up life is not for everyone! To really thrive with us you will be ‘Start-up ready’. You are naturally proactive, open to change, have a continuous improvement mindset, are flexible, happy to go beyond your brief, enjoy working at pace and are comfortable with ambiguity.
…