Community Information Advice & Guidance Project Manager

Overview

In this fixed-term role, you will lead and coordinate an Adult Social Care IAG portfolio to improve public-facing information and digital access. You’ll drive user-centred design across web and microsites, collaborating with NHS, voluntary sector and local government partners. You will act as product owner for key platforms like the Live Well Directory, translating user needs into deliverables that align with council priorities. You’ll manage projects end-to-end, balancing impact, timelines and budget to deliver better outcomes for residents.

Pay / Benefits

• 31 days holiday plus bank holidays (35 after 5 years)
• agile working / Flexibility First
• Local Government Pension Scheme option
• training and progression opportunities
• Employee Assistance Programme
• Cycle to Work and Travel Pass schemes

Responsibilities

• Develop and coordinate the Adult Social Care IAG programme to improve public-facing digital information
• Champion inclusive service design principles and continuous user feedback for accessibility and usability
• Oversee platform selection, design, implementation, social media setup, digital branding and content creation
• Act as product owner for Live Well Directory and other web/microsites; set vision, prioritise work, gather user/partner feedback
• Apply structured project management to define objectives, outcomes, and delivery sequences from transition to delivery
• Ensure priorities are delivered on time and within budget; manage risks, dependencies, issues and escalations

Key requirements

• Experience delivering digital projects in partnership with NHS, voluntary sector, education, or local government
• Proven track record shaping how digital platforms support access to local services and outcomes
• Strong ICT/digital transformation experience and cross-sector collaboration
• Ability to work with commissioners, Public Health, Neighbourhoods and lived-experience stakeholders
• Knowledge of inclusive digital design and accessibility practices

• collaboration
• user-centered mindset
• communication
• digital platform product ownership
• accessibility and usability
• content creation and digital branding

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