Executive Lounge Supervisor – JW Marriott Grosvenor House London

Overview

In this role, you supervise the Executive Lounge daily operations and lead a motivated team to uphold brand standards. You support departments, manage costs, and assist management with coaching, hiring, and training. You ensure audits readiness and deliver exceptional guest service, while driving sales through upselling and maintaining resources. You work within Marriott’s luxury portfolio to deliver consistent hospitality and team development.

Pay / Benefits

• 20% off across food and beverage outlets in Marriott properties worldwide
• 28 days holidays (incl. 8 bank holidays)
• Growth opportunities within Marriott hotels
• Explore Rate – discounted room rates for you and family
• Wellbeing and community engagement activities
• Meals on duty, uniform provided and laundered free of charge

Responsibilities

• Supervise daily Executive Lounge shift operations and guide associates on duty
• Ensure compliance with Executive Lounge policies and be audit-ready for BSA, Forbes, and AA
• Maintain accurate opening/closing checklists and smooth handovers
• Conduct taste panels to align the team with menus
• Drive sales through upselling and staff training
• Manage inventories and staffing to meet budget and business needs
• Protect company assets and ensure deep cleaning of areas
• Provide resources (supplies, equipment, inventory) to hourly staff
• Deliver exceptional customer service aligned with brand standards
• Engage guests, resolve issues using LEARN model, and follow up with guest concerns
• Support associate relations, performance management, and fair treatment of staff
• Recruit hourly/casual staff and support onboarding and training
• Foster open communication and teamwork through briefings and meetings
• Support growth opportunities and participate in recognition programs

Key requirements

• warm demeanor
• team-player
• positive outlook
• upselling techniques
• inventory management
• staffing and scheduling

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