Retail Learning Manager | Harrods

Overview

As Retail Learning Manager, you drive talent development and coaching across our stores to elevate client experience and sales performance. You partner with Retail Managers and cross-functional teams to translate corporate training strategies into store-level programs, from onboarding to academy initiatives. You lead in-store coaching, building tailored development plans and facilitating impactful training events. You play a key role in shaping learning calendars, measuring impact, and fostering a culture of feedback and growth.

Responsibilities

• Lead in-store coaching across all roles and tailor coaching plans for store teams
• Collaborate with Merchandising, Clienteling, Retail Excellence, Supply Chain and HR to design and deliver inductions, academies, product retraining and selling-skills trainings
• Maintain an active shop-floor presence to observe and feedback on implementation
• Identify training gaps and talents for learning offer; propose and facilitate core trainings including onboarding and workshops
• Define learning calendar with Store Management and coordinate timely training programs
• Provide qualitative/quantitative feedback on trainings and embed learnings
• Collaborate on EC EMEA learning projects with other teams
• Manage and monitor training quality and impact; oversee LMS usage by Store Management
• Oversee pre-onboarding and onboarding for new starters; coordinate with HR for planning
• Lead by example, share best practices, and travel frequently for in-store presence
• Collaborate with EMEA and Central Learning teams to align regional learning vision
• Regularly facilitate Louis Vuitton Induction Programme
• Support the roll-out of learning initiatives to contribute to business growth

Key requirements

• 3–5 years in retail training, L&D, or store management in luxury fashion
• Proven track record designing and executing onboarding programs, academies, and talent pathways
• Experience implementing CX initiatives and measuring commercial impact
• Hands-on LMS experience and ability to generate training reports for leadership

• coaching mindset
• strong communication
• stakeholder management
• LMS proficiency
• training design and delivery
• training program coordination

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