Issue Management Analyst (1LOD Risk Management)

Overview

As an Issue Management Analyst in the 1LOD Risk & Control team, you will support the end-to-end issue lifecycle to ensure accurate records, timely remediation and audit-ready evidence. You will work with Issue Owners, Action Owners and governance stakeholders to maintain data quality and provide management information on issue health and trends. This role shapes the governance discipline and strengthens remediation discipline within a regulated environment. You will engage across teams to drive clear, compliant issue records and escalation when needed.

Pay / Benefits

• Healthcare
• retirement planning
• paid volunteering days
• wellbeing initiatives
• tailored benefits

Responsibilities

• Support day-to-day operation of the Issue Management framework, including creation, tracking, remediation monitoring and closure preparation
• Maintain accurate issue records with ownership, ratings, dates, action plans and closure evidence
• Triage and quality-review issues to meet data quality standards
• Track remediation actions and escalate overdue items
• Monitor ageing, due dates and closure readiness; highlight exceptions to senior colleagues
• Prepare issue closure packs with complete, referenced evidence and aligned criteria
• Identify inconsistencies in records and coordinate resolution
• Help maintain governance-ready data and documents across the lifecycle
• Support governance meetings with packs, logs and follow-ups
• Capture decisions and actions from governance forums and ensure clear ownership and progress
• Escalate data quality concerns or overdue actions to senior team members in a timely manner
• Support engagement with Risk, Compliance, Internal Audit and other stakeholders with clear issue information
• Contribute to audit-ready records and evidence for internal review, tests and regulatory scrutiny
• Identify opportunities to simplify, standardise and improve issue management processes
• Align issue records with incidents, controls, RCSA outcomes and remediation where relevant
• Promote risk culture through attention to detail, transparency, escalation and follow-through
• Support continuous improvement of issue data quality, MI definitions and production processes

Key requirements

• Strong analytical skills to review and interpret large data sets
• Excellent attention to detail and data quality focus
• Good Microsoft Excel skills for trackers, data analysis and reporting
• Strong organisational and planning abilities with multiple deadlines
• Clear written and verbal communication to summarise information professionally
• Ability to collaborate with stakeholders across teams and seniority
• Comfort with structured processes, governance routines and control requirements
• Proactive mindset to identify gaps, ask questions and escalate appropriately
• Ability to operate in a fast-paced environment with high accuracy and delivery discipline

• Analytical mindset
• Attention to detail
• Stakeholder management
• Microsoft Excel
• Data quality and MI reporting
• Issue management tools familiarity (e.g., MetricStream, Jira)

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