Implementation Manager, EU

Overview

As an Implementation Manager at Gigs, you will lead end-to-end deployments of our platform for fintechs, HR platforms and consumer tech partners, shaping both delivery and commercial outcomes. You’ll ensure go-lives translate into scalable product experiences that drive conversion and retention for end users. You’ll bridge sales, product, and engineering to align feature sets with customer journeys and business goals. This high-impact role combines technical delivery with strategic product and revenue responsibilities in a fast-growth environment.

Pay / Benefits

• competitive compensation and stock options
• home office/work setup stipends
• learning and development budget
• free phone and international data plan

Responsibilities

• Lead customer implementations end-to-end from scoping to go-live and beyond.
• Make the B2B2C motion work by aligning the customer’s positioning and consumer journeys with Gigs’ offering.
• Serve as forward-deployed product lead to identify blockers and drive cross-functional problem solving.
• Manage a portfolio of concurrent, high-stakes projects across customers, verticals, and geographies.
• Build playbooks, templates, and processes to standardize future implementations and scale operations.
• Coordinate with BDMs to ensure implementations deliver the promised commercial outcomes and conversion goals.

Key requirements

• 5+ years in Implementation, Professional Services, or Product Management at a B2B or SaaS tech company
• Experience with high-growth, product-led tech firms, ideally FinTech or HR
• Expertise in complex API integrations and successful execution
• Strong project management with ability to juggle multiple priority projects
• Technical, product, and commercial mindset with API and webhook understanding
• Excellent written and verbal communication, able to engage C-level stakeholders
• Proactive, hands-on, creative, and capable of developing processes and assets from scratch
• Fluency in French or Spanish is a plus

• strong communication
• stakeholder management
• problem-solving
• APIs and webhooks
• complex API integrations
• familiarity with SaaS product delivery

…