Associate – Business Support Management, Document & Business Solutions

Overview

In this role, you support global governance, risk and control activities within Document & Business Solutions (DBS) to strengthen the control environment. You’ll partner with business and control functions to monitor, report, and drive remediation across processes. The position offers collaboration with stakeholders across functions and exposure to key operational risk initiatives. You will help maintain compliance with regulatory expectations while enabling process improvements and efficient controls. This is an opportunity to contribute to governance and controls at a global scale within a leading financial services firm.

Responsibilities

• Serve as a point of contact for risk and control matters with cross-functional stakeholders
• Analyze risk and control environment to identify gaps, root causes, and remediation actions
• Review regulatory and governance requirements and support control implementation
• Conduct control monitoring, testing and process reviews
• Coordinate walkthroughs and deep dives with stakeholders and document actions
• Track remediation of incidents and control breaks and support timely closure
• Analyze process health and compliance metrics and produce reports
• Maintain process and controls documentation for accuracy and consistency
• Partner with Audit, Compliance, Operational Risk and other control functions on reviews
• Support third-party oversight activities, including coordination and reporting for reviews
• Support privacy compliance activities, incident response coordination and remediation tracking

Key requirements

• Bachelor’s degree or equivalent practical experience
• Experience in financial services or a regulated environment with controls, audit, or risk management
• Strong understanding of risk management, controls and compliance frameworks
• Experience supporting monitoring and testing activities and regulatory governance requirements
• Strong analytical, communication and stakeholder management skills
• Ability to influence and drive outcomes across multiple teams
• Ability to manage multiple priorities and produce clear documentation
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Visio)

• analytical mindset
• stakeholder management
• effective communication
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint

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