Deputy Manager – Edinburgh Fort

Overview

In this role you lead a high-street fashion team to deliver standout shopping experiences that reflect customer obsession. You partner with the Territory Leader to drive store performance, service quality, and team development. You shape the customer journey, empower colleagues, and maintain a fun, collaborative environment. You’ll tackle opportunities to improve KPI outcomes while ensuring inventory and replenishment run smoothly.

Responsibilities

• Lead and inspire the store team to achieve results and deliver a customer-obsessed shopping experience
• Drive store performance by identifying opportunities that impact KPI’s, service levels, and sales
• Manage inventory, stock control and replenishment processes to optimize availability
• Collaborate with Territory Leader to implement improvements and support cross-functional objectives
• Support team development, coaching, and delivering exceptional customer service

Key requirements

• store/deputy management experience
• proven track record of leading and managing a team
• unknown education requirements
• delivering and exceeding KPI’s and key objectives
• commercial acumen
• excellent communication and interpersonal skills
• exceptional organizational skills for inventory management and stock control

• customer focus
• communication
• team leadership
• inventory management
• stock control
• order replenishment

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