Account Manager

Overview

In this role, you drive sales and brand visibility for Puig at a counter in Edinburgh, delivering a premium customer experience. You will collaborate with the store team to hit targets and promote Byredo and other Puig brands, building loyalty and elevating the retail standard. You’ll shape memorable customer journeys through product knowledge and storytelling, contributing to growth across a luxury brand portfolio. This role offers clear progression, cross-functional collaboration, and opportunities to lead in a boutique environment.

Pay / Benefits

• learning and development opportunities
• international company with growth potential
• competitive compensation
• benefits package

Responsibilities

• Achieve and exceed retail targets while promoting Puig brands
• Deliver a unique, high-touch customer experience and anticipate customer needs
• Increase brand awareness and foster customer loyalty at the counter
• Maintain Puig retail excellence standards and align with store/group expectations
• Adapt to promotions, product launches, and store activity
• Collaborate with store team and work independently when needed
• Translate brand narratives into memorable customer journeys and enable personal storytelling
• Support ongoing development and showcase leadership potential in retail environments

Key requirements

• Previous experience in Account Manager/Business Manager/Key Holder/Assistant store manager
• Experience in skincare or beauty industry
• Flexible mindset for changing schedules and quick adaptation
• Ability to adapt to promotions and product launches
• Self-sufficient, motivated to work alone and manage workload
• Professional polish, confidence, and authentic enthusiasm
• Passion for translating brand narratives into engaging customer journeys
• Thrive in boutique environments with personalization at the core

• customer-centric mindset
• strong communication
• adaptability
• storytelling / brand narrative fluency
• confidence and professional polish
• team collaboration

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