Practice Manager

Overview

In this role you lead the pharmacy team within a store setting to deliver patient-focused care and commercial targets. You balance clinical responsibilities with people leadership, ensuring safe, compliant practice and a memorable customer experience. You will develop staff, manage locums, and collaborate with regional and head office teams to drive a profitable, high-quality pharmacy service. This position offers impact through service excellence, governance, and team development.

Pay / Benefits

• Discretionary company bonus
• Company pension up to 7% matched
• 15% colleague discount in store and online
• Wellbeing services including Stream and 24/7 virtual GP
• Counselling, health and dental cash plans
• 24/7 employee assistance helpline

Responsibilities

• Lead and coach the pharmacy team to deliver exceptional patient experience and safety
• Meet pharmacy-related targets and deadlines while maintaining compliance with GPhC standards
• Manage the store Pharmacist, colleagues, and locums, including development and performance
• Deliver NHS and private services and act as a bridge between in-store, regional, and head office teams
• Ensure safe working practices and uphold clinical governance
• Handle rota management and operational coverage to sustain service levels

Key requirements

• Fully qualified pharmacist registered with the GPhC
• Experience delivering NHS and local/private services
• Ability to balance line management with pharmacy duties and deliver results
• Strong leadership to inspire and motivate the team within KRAs
• Ability to handle difficult situations while maintaining store connections
• DBS check and ongoing safeguarding qualifications; right to work in the UK

• leadership and coaching
• communication and collaboration
• problem solving under pressure
• GPhC registration
• NHS and private service delivery
• clinical governance and patient safety compliance

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