Customer Success Manager – French Speaking

Overview

In this role you will be the trusted advisor for a portfolio of French-speaking customers, guiding them from onboarding to ongoing success on our SaaS platform. You’ll partner with cross-functional teams to ensure successful implementation, drive adoption, and reduce churn while identifying growth opportunities. You shape product direction by feeding customer feedback and supporting new feature rollouts. This position places you at the heart of helping organizations achieve compliant growth and operational resilience.

Pay / Benefits

• Equity
• Unlimited Time Off Policy
• Annual learning budget
• Budget to set up home office
• Enhanced parental leave and childcare benefits
• Life insurance and medical coverage through BUPA (including pre-existing conditions)

Responsibilities

• Manage a portfolio of strategic French-speaking customers across the entire lifecycle (onboarding, adoption, renewal)
• Own the overall relationship and be the dedicated contact for clients
• Ensure implementation plans and successful onboarding with stakeholders (technology, compliance & risk)
• Provide proactive support to increase adoption and minimize churn
• Coordinate with internal teams to resolve client queries and drive value
• Drive cross-sell and upsell in collaboration with sales/account management
• Shape the product roadmap using customer feedback and participate in feature rollouts and training
• Contribute to market development activities with marketing and product teams
• Serve as the voice of the customer to improve service delivery

Key requirements

• French language proficiency at native/near-native level
• Comfort working with C-Suite stakeholders to align solutions with objectives
• Understanding of client business and ability to drive value
• Ability to handle objections politely and confidently
• Interest in technology; familiarity with APIs and cloud platforms
• Proactive self-starter, able to solve problems independently
• Strong process management and ability to manage multiple deadlines
• Strong relationship management and cross-team coordination
• Ideally 2–4 years in a similar or adjacent customer-facing role in B2B mid-market; project management experience; startup exposure

• customer-centric mindset
• strong communication and negotiation
• collaborative problem solving
• adaptability and resilience
• APIs
• cloud platforms

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