Quality Assurance Officer

Overview

In this role you support the Area 12 contract by safeguarding quality standards and driving continuous improvement. You’ll work with the Quality Assurance team to maintain documentation, coordinate audits, and analyse data to identify risks and opportunities. You contribute to the development of quality management systems and ensure compliance across processes. This is a collaborative, development-focused position in a service-delivery environment with exposure to industry-quality systems.

Pay / Benefits

• Exceptional personal development, training and progression opportunities
• Competitive salary and benefits package
• Generous pension scheme with additional employer contributions
• 24 days annual leave plus bank holidays
• Flexible benefits scheme
• Employee discounts and savings

Responsibilities

• Documentation Management: maintain and update quality documents within the Area 12 CMS and ensure accuracy and compliance
• Audit Support: assist planning and delivery of internal audits and prepare for external audits, tracking actions to completion
• Data Analysis and Reporting: collect, analyse, and monitor quality data to identify trends and improvement opportunities; produce reports
• Training Coordination: organise and monitor training activities and ensure records align with the Area 12 Training Matrix
• Non-Conformance Management: assist root cause investigations, support corrective actions, and manage non-conformance closure with the client
• Continuous Improvement: support initiatives to enhance processes, systems, and service quality, promoting a culture of quality across the business

Key requirements

• Experience in a quality assurance, administrative, or similar support role
• Experience in a service provider, infrastructure, engineering, manufacturing, or operational environment is advantageous
• Strong organisational and time management skills
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Strong attention to detail and problem-solving abilities
• Ability to manage multiple priorities and work effectively within a team

• Organisational skills
• Communication skills
• Team collaboration
• Microsoft Office (Excel, Word, PowerPoint)
• Microsoft Visio
• Area 12 Contract Management System (CMS)

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