Customer Success Manager, International Public Sector (Italian & Spanish)

Overview

As a Customer Success Manager for First Alert, you drive adoption, renewal and usage within Italian and Spanish Public Sector accounts. You’ll shape and execute strategies to expand adoption and ensure customer outcomes, working closely with cross-functional teams. You’ll focus on risk management, government and emergency management use cases, leveraging Dataminr’s AI-powered platform to deliver timely, actionable insights. This role offers meaningful impact in a mission-driven, global company.

Pay / Benefits

• flexible work arrangements
• generous PTO and sick leave
• competitive benefits package
• global offices
• career development funds
• ERGs and inclusive culture

Responsibilities

• Expand adoption and success of the First Alert platform within assigned Public Sector accounts
• Develop and execute short- and long-term account strategies with Account Executives
• Collaborate with Customer Success colleagues to drive adoption, renewals, upsells and satisfaction
• Collect and analyze customer feedback to inform data-driven risk and opportunity insights
• Conduct quarterly business reviews to ensure high service quality and value delivery

Key requirements

• Bachelor’s degree or equivalent experience in a related field; 3–5 years in customer success or account management in the public sector
• Italian and Spanish language skills (professional fluency)
• Knowledge of publicly available information and real-time alerting needs of public sector organizations (e.g., law enforcement, emergency management)
• Excellent verbal and written communication; ability to present complex concepts to diverse audiences in a Software/SaaS context
• High accountability; ability to manage multiple projects and deadlines independently
• Willingness and ability to travel domestically and internationally (~25–50%)
• Ability to obtain security clearance

• Excellent communication (oral and written) across technical and non-technical audiences
• Strong collaboration across cross-functional teams
• Self-motivated, proactive problem-solving and accountability
• Adaptability and resilience in a fast-paced AI/tech environment
• Understanding of Software/SaaS platforms and real-time alerting needs in public sector

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