Banking Job – Mandarin Speaking Associate Personal Banking Business Development – London – md

Overview

In this role you support Personal Banking business development by researching markets, analyzing performance, and coordinating cross‑regional marketing efforts. You will prepare MI and regulatory documentation, and partner with branches and Head Office to drive customer engagement and product adoption. The position offers hybrid work in London and a path to contribute to strategic initiatives within a global banking network. You will leverage Mandarin and strong communication to enable compliant, client‑facing materials and cross‑border collaboration.

Responsibilities

• Conduct market research to spot trends, opportunities, and risks
• Prepare and present management information and performance reports to senior management
• Create compliant local UK policy and procedure documentation
• Coordinate with internal stakeholders and branches to drive customer engagement and acquisition through marketing campaigns
• Collaborate with Head Office and Group network for cross-border marketing
• Develop and review customer-facing documents and marketing materials for regulatory compliance
• Serve as primary contact for memos, requests, and inquiries from Head Office and management regarding assigned product set
• Contribute to risk management by helping develop a suitable control framework
• Support branches and other departments with inquiries and completion reports
• Handle other tasks as required

Key requirements

• Degree educated in Finance, Economics, Accounting, Business or related subject
• Experience in a Customer Service role, ideally in financial services or banking
• Knowledge of retail banking products is preferred
• Excellent English and Mandarin communication skills
• Excellent reporting skills
• Proficient in MS Office (Word, Excel, PowerPoint)
• Team player with strong relationship-building across stakeholders
• Highly organized with attention to detail
• Problem-solver with ability to deliver practical solutions
• Negotiation skills and adaptability

• Team player
• Highly organized
• Attention to detail
• MS Office (Word, Excel, PowerPoint)
• Reporting skills
• Knowledge of retail banking products

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