Regional Operations Manager (Manchester)

Overview

In this role you will lead the regional delivery of a market-leading Managed Equipment Service within healthcare, aligning contracts with customer needs and Siemens Healthineers values. You will own operational and financial performance, shaping partnerships with clinicians and hospital teams. You will drive LEAN-enabled improvements, ensure compliance, and deliver on strategic priorities across GB&I, EMEA, and global directions. This is a high-impact position for someone who can connect cross-functionally to sustain service excellence and contract growth.

Responsibilities

• Act as the senior Siemens Healthineers representative for designated accounts with accountability for regional operational and financial performance
• Develop and strengthen customer relationships using performance data to improve satisfaction and partnerships
• Provide leadership to MES Manager(s) and teams, ensuring training, development and performance management
• Deploy new operational strategies and project initiatives aligned with regional/global priorities
• Ensure financial targets are met and identify opportunities for contract extensions and wider financial performance
• Apply LEAN principles to improve efficiency, reduce costs and deliver savings
• Maintain compliance, quality and EH&S standards per MHRA, NHS, and Siemens guidelines
• Build long-term partnerships with clinicians, hospital staff, and partners
• Attend training, meetings, and conferences to support MES contracts
• Undertake other duties to meet operational needs and engage in product/personal development opportunities

Key requirements

• Proven experience managing complex contracts and service-based operations, ideally in healthcare
• Strong commercial, financial and contractual awareness
• Proactive, customer-focused service delivery and operational management
• Demonstrated people leadership and team management experience
• Collaborative, interpersonal skills with effective communication at all levels
• Good computer literacy, including MS Office and service management systems
• Experience applying LEAN principles for continuous improvement
• Knowledge of medical imaging equipment is desirable

• customer-focused
• collaborative
• interpersonal skills
• LEAN principles
• financial and contractual awareness
• Microsoft Office

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