Retail Operations Learning Specialist (Global)

Overview

As a Global Retail Operations Learning Specialist, you drive learning strategies that connect business priorities with consistent, standards-aligned programs across markets. You collaborate with cross-functional teams to design and embed learning initiatives, including compliance and pathways, while enabling localisation. You support Franchise teams, manage LMS compliance, and transform learning data into actionable improvements. This role offers the chance to shape capability at scale within a people-first, dynamic culture.

Pay / Benefits

• Healthcare
• Pension
• Potential Bonus
• 27 days of leave (plus bank holidays, +5 optional)
• Tax Saver Tickets
• fitness centre access | subsidised cafeteria

Responsibilities

• Translate business priorities into learning strategies with cross-functional stakeholders
• Design and embed global learning initiatives consistently across markets
• Develop a globally consistent compliance and mandatory learning approach with localisation
• Provide expert L&D support to Franchise teams and partners
• Create, maintain, and scale learning solutions and pathways; manage LMS compliance tracking and reporting
• Monitor learning data, drive insights, and continuously improve in line with business and legal needs

Key requirements

• 5+ years’ experience in Learning & Development, Retail Operations, or related field
• Strong understanding of retail operations and translating needs into scalable learning solutions
• Experience coordinating learning programmes across stakeholders and markets
• Knowledge of compliance requirements, learning governance, and LMS/digital tools
• Strong stakeholder management, communication, and influencing skills
• Highly organised, analytical, and adaptable with multi-priority management

• stakeholder management
• communication
• influencing
• LMS platforms
• digital authoring tools
• learning governance

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