Development Manager

Overview

In this role you will lead the on-site development with a proactive, strategic focus, owning operations, safety, and service quality. You will coordinate a multi-facility estate to deliver value, compliance, and excellent resident experience. You will inspire and manage a team, monitor performance, and ensure cost-efficient service delivery aligned with the Four Pillar strategy. This is a chance to shape sustainable, high-standard development management within the UK’s leading residential property service provider.

Pay / Benefits

• competitive salary
• range of benefit packages
• training and support
• exclusive discounts on extra benefits
• technology-enabled support

Responsibilities

• Deliver and maintain high service levels; act as FirstPort’s representative to customers, clients and developers
• Collaborate with Residents Associations/RMC/RTM Co and attend meetings as appropriate
• Identify training needs; coach and develop direct reports; ensure KPIs and SLAs are met
• Monitor performance, manage holidays, sickness, and shift coverage; organise emergency cover
• Control costs and review expenditures; assist with service charges and present financial summaries
• Lead proactive meetings with customers, contractors, and clients; address issues within agreed timeframes
• Investigate and respond to complaints up to Stage 1; support Stage 2 via Regional Manager
• Carry out risk assessments, health and safety checks, routine testing; ensure timely action
• Supervise contractors and works on/around the development; raise and track works orders
• Ensure regular site inspections; maintain fabric to high standards and meet KPIs
• Respond to after-hours emergency queries and coordinate team actions
• Conduct regular audits and remedial actions to maintain site quality and compliance

Key requirements

• Operational management of a large, complex estate with multi-facilities
• Expert in health and safety; implemented new systems and procedures
• People leadership with ability to develop and motivate a team
• Financial acumen; able to set budgets in line with lease agreements
• Experience in mobilising new developments; familiarity with working with property developers
• Strong stakeholder management and customer service orientation
• Ability to manage contractor supervision and onsite works
• Ability to conduct risk assessments and health and safety checks

• Inspiring leadership
• Strong communication
• Customer-focused
• Health and safety expertise
• Budgeting and financial reporting
• Contractor management

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