Strategy & Operations Manager – Business Intelligence, GBM

Overview

In this role you translate GBM priorities into executable plans and bridge marketing operations with sales systems. You own parts of the New Client Acquisition strategy and oversee program management across S&O workstreams, ensuring cross-functional alignment and timely delivery. You operate at the intersection of marketing, digital channels, and commercial outcomes, turning strategic intent into measurable impact. This is a pivotal, non-traditional marketing position focused on scalable processes and revenue-driven execution.

Responsibilities

• Translate global GBM priorities into measurable operating plans across hub and regional teams
• Own elements of New Client Acquisition strategy and operations with regional marketing leads and Global Sales Ops
• Build business cases for new commercial opportunities with clear revenue impact
• Monitor initiative execution risks and surface blockers early for timely decisions
• Bridge marketing operations and digital channels, understanding the infrastructure between them
• Apply MarTech and sales operations familiarity to cross-functional workstreams
• Identify scalable process and operational improvements for client acquisition and growth
• Operationalise lead flow, qualification frameworks, and sales handoff processes with commercial teams
• Own program management discipline across S&O workstreams with clear owners and timelines
• Drive annual and quarterly planning, OKR design, and initiative prioritisation
• Maintain visibility of commitments, risks, and decisions for leadership
• Support ways of working and ensure operational norms are embedded across GBM

Key requirements

• Minimum 5+ years in business planning, marketing analytics, marketing operations, or related roles
• Analytically minded with ability to translate data into a clear story
• Experience building visualisations and reports
• Commercially oriented with focus on outcomes
• Highly organized and able to manage multiple workstreams
• Clear written and verbal communication

• analytical mindset
• strong communication
• highly organized
• data analysis
• data visualisation
• reporting

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