US and International Casualty Claims Manager

Overview

In this role, you will lead a claims team responsible for handling complex US and international casualty claims, driving technical excellence and client-focused outcomes. You’ll shape claims strategy, collaborate with brokers, coverholders, and partners, and push continuous improvement across the portfolio. The position sits in a London market environment, offering influence over delegation and strategy within a growing international casualty book. You’ll mentor staff, manage performance, and engage stakeholders to deliver strong results.

Pay / Benefits

• Hybrid Working
• competitive base salary
• performance-related discretionary bonus
• employee benefits

Responsibilities

• Lead and develop a team of casualty claims professionals
• Oversee complex US and international casualty claims
• Provide technical guidance on coverage, liability, reserving, and litigation
• Build relationships with clients, brokers, coverholders, TPAs, legal partners, and underwriters
• Drive continuous improvement and best-practice claims handling
• Support portfolio performance through claims insights and stakeholder engagement

Key requirements

• Extensive experience with US and/or International Casualty claims
• Proven leadership and people management experience
• Strong technical casualty claims expertise and commercial awareness
• Excellent communication, decision-making, and stakeholder management skills
• Credibility in the London and Lloyd’s market and understanding of delegated business
• Willingness to travel and attend client and market events
• ACII, CII or a similar professional qualification

• leadership
• stakeholder management
• communication
• casualty claims technical expertise
• coverage, liability, reserving, and litigation knowledge
• relationship building with clients, brokers and partners

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