Asset Associate – Operations

Overview

In this role you ensure accurate capture and processing of high‑risk, complex voluntary corporate action announcements. You work with global partners to resolve discrepancies, maintain strong controls, and support client inquiries. You contribute to continuous improvement by standardizing processes and driving timely operations. You will be part of a collaborative team focused on accuracy, risk discipline, and efficient execution, delivering reliable results in a global, fast-paced environment.

Responsibilities

• Capture and validate voluntary corporate action announcements accurately and on time
• Perform daily controls and core processing routines to support a strong control environment
• Produce and maintain required metrics and operational reporting for the team
• Investigate operational issues, driving items through to resolution with stakeholders
• Escalate risk, control, or client-impact concerns promptly and appropriately
• Communicate processing considerations, deadlines, and risks clearly to partners and management
• Support client service inquiries with timely, accurate responses and proper documentation
• Maintain audit readiness by updating procedures, evidence, and process documentation as needed
• Participate in contingency and recovery routines, including testing and readiness activities
• Contribute improvement ideas and support delivery of process, control, and technology changes

Key requirements

• Experience processing corporate actions in an operations environment
• Knowledge of asset servicing products and upstream/downstream process dependencies
• Understanding of regional market practices and timelines for asset servicing events
• Demonstrated attention to detail and commitment to high-quality, accurate processing
• Ability to prioritize competing deadlines and manage workflow effectively under time pressure
• Proven risk and control mindset, including adherence to procedures and timely escalation
• Analytical problem-solving skills, with ability to investigate root cause and follow through to closure
• Clear written and verbal communication skills for partner and stakeholder interactions
• Ability to collaborate effectively with global teams across time zones and functions
• Comfort working with manual and system-driven workflows, including documenting outcomes and evidence

• collaboration
• curiosity
• ownership
• workflow tools familiarity
• producing operational performance metrics and dashboards
• ability to document outcomes and evidence from manual and system-driven workflows

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