Account Manager

Overview

In this role you drive end-to-end CRM work for a major account, acting as the main client contact and guiding cross-functional teams from strategy to delivery and post-campaign analysis. You’ll blend bold creative ideas with data-led tactics to deliver measurable business results through multi-channel campaigns. You collaborate with data and finance teams to ensure targeting, messaging, budgeting, and feasibility align with business goals. This hybrid, collaborative environment values curiosity, client impact, and scalable CRM solutions.

Pay / Benefits

• hybrid work model
• equal opportunity employer

Responsibilities

• Serve as the primary client contact for the CRM team across subdivisions
• Interpret briefs, challenge them when needed, and assemble the right team to deliver
• Write briefs and develop insights to support delivery of work
• Present work to clients and incorporate feedback
• Collaborate with data team to shape data strategy for optimal targeting and messaging
• Guide multidisciplinary creative teams through concepting, design, and copy
• Estimate and reconcile project budgets; assist with end-of-month invoicing
• Ensure campaign strategies are technically feasible within the CRM system
• Support build and operations teams to deploy assets smoothly
• Troubleshoot ad hoc issues and requests
• Contribute to larger strategic opportunities

Key requirements

• proactive
• collaborative
• strong communication
• CRM systems
• data strategy
• campaign analysis

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