Installation Manager

Overview

In this role you will drive hardware deployments for Samsara’s customers, coordinating with installation partners to ensure high-quality, on-time installations at scale. You’ll provide onsite support, mitigate project risks, and collaborate across Customer Success, Implementation, and Product to improve the installation experience. The role combines hands-on technical oversight with project coordination in a fast-paced, customer-facing environment. This is a chance to shape deployment practices across the EMEA region and impact safety, efficiency, and sustainability in critical operations.

Pay / Benefits

• flexible, employee-led remote model
• professional development stipend
• comprehensive health and parental leave
• base salary with performance-based bonus/variable pay
• equity (for eligible roles)
• opportunity to grow in a hyper-growth public company

Responsibilities

• Define installation best practices for the EMEA organisation
• Assist partners in building project-specific installation guides and deliver onsite training to installer technicians
• Coordinate with installation partners to ensure work is completed on time, on budget, and to Samsara’s quality standards in accordance with the SOW
• Identify risks early, propose mitigation strategies, and keep projects on track
• Serve as a point of contact for escalations and troubleshooting during install phases
• Provide onsite oversight for large or complex deployments, including building specifications, driving communication with installers, perform real-time troubleshooting, and complete onsite quality checks
• Perform first of kind installations on complex customer projects, serving as the hands on technical expert
• Capture lessons learned from each project to improve processes and drive continuous improvement with installation partners
• Collaborate with internal teams (Customer Success, Implementation, and Product) to escalate, share feedback, and enhance the installation experience

Key requirements

• 5+ years experience managing vehicle and/or hardware technology
• Prior vehicle installation or fitter experience (e.g. installing emergency lighting, two-way mobile radios, GPS equipment, antennas or other electrical equipment)
• Understanding of vehicle diagnostic systems, including CAN bus and PTO applications, for on-road and off-road vehicles and industrial equipment
• Confident in electronic & system integration and specification
• Experience in field operations coordination, implementation, and technical deployment
• Interest in AI with the view to create tooling to operate at scale
• Strong attention to detail with the ability to manage multiple projects in parallel
• Excellent communication and stakeholder management skills
• Comfortable in a dynamic, fast-paced environment with cross-functional collaboration
• Must have valid driver’s license and be insurable

• relationship building
• clear communication
• stakeholder management
• CAN bus
• Power Take Off (PTO)
• vehicle diagnostics

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