Security Service Engineer

Overview

In this role you will service and maintain security systems, including intruder alarms, CCTV and access control, to relevant industry standards. You’ll work as a technical expert within a project-driven team that values long-term client relationships. You will manage planned maintenance, respond to issues, and provide clear reports and recommendations. The position offers on-site work, a customer-focused environment, and opportunities to apply IP-based network knowledge. You join a heritage company with a strong delivery culture that values safety, teamwork, and professional excellence.

Pay / Benefits

• Competitive & negotiable salary
• 25 days holiday plus bank holidays
• Contributory company pension scheme
• Life Assurance
• Company Van
• 40 Hours per week

Responsibilities

• Plan and execute annual maintenance and reactive responses for security systems
• Prioritise and manage own workload to meet schedules
• Complete service reports and provide client recommendations
• Deliver excellent customer service and maintain relationships with clients
• Work on-site with intruder alarms, CCTV and access control systems
• Liaise with internal teams to resolve issues and ensure compliance with standards

Key requirements

• Experience in electronic security industry
• Experience with IP-based networks and security systems
• Full UK driving licence
• Ability to lift and climb ladders
• Experience in customer-facing environments
• Problem-solving skills
• Effective communication with diverse customers
• Industry qualifications (18th edition/NVQ/City & Guilds/BTEC) – desirable but not essential

• customer focus
• strong communication
• problem solving
• relationship-building
• IP-based networks
• security systems (intruder alarms, CCTV, access control)

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