Delegated Claims Governance Manager

Overview

In this role you will lead delegated claims governance, overseeing outsourced adjusters, Coverholders and DCAs to ensure Lloyd’s standards and compliant claims handling. You will shape governance frameworks, manage DCA relationships, and optimize loss funds while collaborating across claims, underwriting, and market teams. You’ll drive data-driven oversight, performance reporting, and continuous improvement of our delegated claims ecosystem. This opportunity lets you influence risk transfer and claims operations at a global, collaborative scale.

Responsibilities

• Negotiate, issue and refresh DCA agreements and manage DCA relationships
• Issue declarations to existing DCA contracts and produce addendums/endorsements as needed
• Maintain governance logs for DCAs/coverholders with claims authority and ensure compliance
• Oversee claims workflow under delegated authority and assess procedures in agreements
• Agree loss funds and authority limits, liaising with line underwriters, claims handlers, coverholders and co-insurers
• Manage relationships with Vitesse PSP, Velonetic and other delegated authority providers
• Review high-risk products’ conduct checks and ensure claims reporting meets Lloyd’s standards
• Ensure adherence to Lloyd’s DA Claims Principles and implement updated procedures
• Coordinate stakeholder queries and act as point of contact for Vitesse and FCP transitions
• Provide governance and escalation support for Delegated Authorities, including market committees and training for junior staff
• Monitor MI and performance reporting, become SME of the internal DA MI dashboard, and drive data-driven improvements
• Support audit processes, exit/change strategies for DCAs/CHs, and reporting aligned with consumer duty requirements
• Participate in market and internal committees, and deputize for Head of Claims Operations when required
• Embrace AI/automation to enhance delegated claims governance

Key requirements

• Experience in delegated authority governance within insurance/claims operations
• Knowledge of Lloyd’s DA Claims Principles and related standards
• Ability to manage complex relationships with DCAs, Coverholders, DCA staff, brokers and co-insurers
• Strong data analytics and management information (MI) capabilities with dashboard ownership
• Stakeholder management, coaching and cross-functional collaboration
• Willingness to travel for broker, Coverholder, DCAs and client engagements
• Ability to lead, train and provide guidance to junior team members
• Comfort with market committees and external industry engagements

• collaboration
• coaching/mentoring
• stakeholder management
• Vitesse PSP
• Velonetic DA services
• FCP (Faster Claims Process)

…