1st Line IT Support – 11683CA2

Overview

In this contract role, you provide frontline IT support to users, resolving 1st line tickets and guiding them through issues. You will be the first point of contact, maintaining orderly ticket queues while contributing to small IT projects. You’ll troubleshoot hardware, software, and Microsoft 365 problems in a fast-paced environment and collaborate with a busy team. This position blends BAU support with project work, offering variety and a clear impact on user satisfaction and operational efficiency. You’ll work to deliver excellent service while supporting ongoing rollout activities and small initiatives.

Responsibilities

• Delivering exceptional customer service
• Managing and resolving 1st line support tickets
• Keeping ticket queues organised and on track
• Troubleshooting hardware, software and Microsoft 365 issues
• Supporting small IT projects and rollouts

Key requirements

• Previous 1st Line or Service Desk experience
• Excellent communication and customer service skills
• A proactive attitude and strong attention to detail
• Someone who enjoys working as part of a busy, supportive team

• customer-focused
• clear communication
• proactive
• 1st line IT support
• hardware troubleshooting
• software troubleshooting

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