Network Support Engineer

Overview

In this role, you provide reactive network support focused on incident resolution and service restoration across customer environments. You work in a fast-paced, SLA-driven setting, taking ownership from diagnosis to resolution. You’ll collaborate with Senior Engineers and the Team Leader to deliver consistent technical outcomes. You help maintain stable service through high-quality ticketing and clear communication. This is a hands-on role that offers growth within a supportive, customer-focused MSP.

Pay / Benefits

• Hybrid Working
• Private Medical Insurance or Health Plan
• Employee Assistance Program
• 25 days holidays plus birthday off
• Company Pension Scheme
• Life Assurance x 4

Responsibilities

• Diagnose and resolve network incidents and service requests to restore service promptly
• Own incidents with clear updates, quality communication, and documentation
• Manage tickets according to SLA and operational standards, including prioritisation
• Configure and troubleshoot network devices (routers, switches, firewalls, wireless)
• Follow incident, change, and escalation processes
• Escalate issues with clear diagnostics, context, and impact
• Collaborate with Senior Engineers, Team Leader, and wider teams for resolution

Key requirements

• Experience in a network support or IT support role
• Understanding of LAN/WAN networking, routing, switching, firewalls, and fundamentals
• Experience in ticket-driven, SLA-focused environments
• Exposure to network platforms such as Cisco, Juniper, Fortinet, or similar
• Strong troubleshooting and analytical skills
• Good communication and teamwork capability

• Strong communication
• Teamwork
• Problem-solving
• LAN/WAN
• Routing and switching
• Firewalls

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