Senior Mid-Market Account Manager

Overview

In this role you will own a strategic portfolio of growing mid-market clients, helping them maximize value from BlackLine. You will lead consultative partnerships, drive client growth, and manage expansion cycles, collaborating with Customer Success and other teams to align solutions with business goals. You’ll mentor teammates, share best practices, and uphold a high standard of partnership excellence. Join a culture that values openness, collaboration, and growth as you shape outcomes for clients and the team.

Pay / Benefits

• professional development seminars
• inclusive affinity groups
• hybrid work environment
• open, collaborative culture
• equal opportunity employer

Responsibilities

• Lead and deepen relationships with mid-market clients through consultative partnerships
• Identify and advance opportunities for client growth and expanded use of BlackLine
• Manage full expansion deal cycles to ensure valuable outcomes
• Own the Client Roadmap in partnership with Customer Success
• Act as a mentor and expert, guiding the team on complex client situations and negotiations
• Foster collaboration with internal teams (Customer Success, Implementations, Support, Legal) to deliver a seamless client experience

Key requirements

• Proven account management experience in a quota-bearing role with a track record of nurturing and growing a client portfolio
• Sophisticated, consultative approach to advising senior business leaders
• Deep business acumen with ability to translate client needs into commercially savvy solutions
• Collaborative, leadership-oriented mindset able to thrive in a fast-paced environment
• Exceptional communication and influence skills for client-facing materials and discussions

• empathy
• curiosity
• persistence
• trust-building
• team collaboration
• clear communication

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