Senior Consultant – Medtech QMS Complaints

Overview

As a MedTech Complaints Implementation Consultant, you will lead the deployment of Veeva’s Quality Management solutions for MedTech customers globally, transforming complaints handling processes. You’ll translate client needs into designs and configure Vault to support enterprise-wide complaint management. You’ll partner with cross-functional teams to drive adoption and continuous improvement, delivering measurable value in regulated life sciences environments. This role offers remote work within the EU/UK and meaningful impact in shaping customer outcomes.

Pay / Benefits

• Work Anywhere / remote work supported
• flexible work location within EU/UK
• cross-functional collaboration
• focus on life sciences impact
• opportunity to shape regulatory-compliant processes
• global footprint and growth potential

Responsibilities

• Analyze current customer processes to identify gaps and requirements impacting implementation
• Lead QMS Complaints implementation workstreams for MedTech Quality Management solutions
• Serve as primary liaison between customers, implementation teams, and third parties
• Translate requirements and new features into adoption roadmaps and solution designs
• Guide customers in Vault adoption and best practices as part of post-implementation programs for ongoing success and improvement

Key requirements

• 5+ years of experience in Complaints Management for Medical Device
• Strong understanding of FDA, EU MDR/IVDR requirements and Reporting
• Knowledge of relationship between Complaint Handling, CAPA, Nonconformance and Risk Management
• Knowledge of ISO 13485 and 14971, FDA 21 CFR Part 803, 820, 822, 806, EU GMP Annex 11
• Experience with SaaS and GxP principles
• Ability to work both independently and in teams in a dynamic, fast-moving environment
• Excellent verbal and written communication skills
• Experience in Life Sciences Quality, Manufacturing, or Healthcare spaces
• Experience with Data or Content Management applications

• Excellent communication skills
• Ability to collaborate with cross-functional teams
• Proactive and customer-focused
• MedTech Complaints Knowledge
• QMS implementation
• Vault (Veeva Vault) configuration

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